Exchanges and Returns

We offer a hassle-free exchange policy for your JootiShooti. In case of an exchange, please email us regarding the issue you have faced with the order you have received and a team member will be in touch to resolve the issue. You will be required to mail us the pair along with a filled exchange form (EXCHANGE FORM) at the given address and your exchange pair will be processed in the same way as any new order. To process the exchange, please notify the company within 3 days of receiving your order.

Exchange policy does not apply to used items, sale or discounted. Please note, JootiShooti does not entertain any returns or refunds. We do however, provide store credit in case of any price difference or to compensate for any courier charges.

Shipping and Delivery

General Shipping Information

All of our local orders are handled and delivered through Pakistan’s most trusted logistics companies with a wide delivery network for shipment purposes. We offer COD (Cash on Delivery) only for now.

Payment Terms

  • COD (Cash on Delivery)

Order Confirmation and Shipping

As soon as the order is placed, you receive an email, please ensure you provide a valid email address at the time of placing the order. You will receive a text message or call for order confirmation, please be sure to reply to that. Once confirmed, your order is sent for processing. We will provide you with the tracking ID for your shipment and any other assistance you may require.

Delivery Time

Please note that the delivery time varies based on the design and size availability of the order placed.

For items in stock, your order is dispatched in 1-3 business days of confirming the order. For out of stock design or size, delivery time will be communicated over phone/email address provided by our team member.

For urgent orders, please contact us through the contact us form and our team member will get back to you as soon as possible.

These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company but will help you track down a package through our partner courier services.

Kindly note there might be a delay during National holidays or any lockdown in the city/country.

PLEASE NOTE: Nayyer Carpets is free of any liability of damage caused during the shipment of the product as we ship through third parties.