Exchanges and returns

We value your satisfaction and want to ensure you have a positive experience with your purchase from our store. Our exchange policy aims to address any issues that may arise, and we appreciate your cooperation in adhering to the following guidelines:

Please note: We do not provide refunds or cancellations

If you wish to exchange a product, please contact our customer support team via WhatsApp 0092 321 9400587 (Mon-Fri 10:00 AM to 05:00 PM) within three days of receiving your order. Provide your order number and a clear explanation of the reason for the exchange with Images & Videos.

Exchanges will be considered in the following cases:

  1. Wrong Order: If you received an incorrect item, we will gladly exchange it for the correct product at no additional cost to you.
  2. Quality Defect: In the event that the product you received has a manufacturing defect, we will arrange for an exchange.

We encourage you to carefully evaluate your purchase before finalizing it, as we do not offer exchanges for reasons other than those mentioned above.

We strive to provide detailed product descriptions and images to help you make an informed decision, but please note that Colors may vary due to lighting and monitor settings. Contact us via WhatsApp 0092 321 9400587 (Mon-Fri 10:00 AM to 05:00 PM) for any questions or concerns.

Please note that our exchange policy does not apply to used items, offers, sale, or discounted products. Additionally, refunds are not available once a purchase has been made. If your product arrives damaged or defective due to shipping, please notify us immediately. We will cover the shipping cost for the exchange in such cases. We reserve the right to refuse any exchange request that does not meet the conditions specified in our policy or falls outside the stated reasons.

Should you have any questions or concerns regarding our exchange policy, please do not hesitate to reach out to our customer support team. We are here to assist you and provide further clarification.

We appreciate your understanding and cooperation in adhering to our exchange policy. Our goal is to deliver the highest quality products and provide excellent customer service. If you require any further assistance or have additional inquiries, feel free to ask.

Conditions for Exchange and Return:

  • The product must be in its original condition and packaging.
  • The exchange or return request must be made within 3 days of the delivery date with image(s) or video(s) of Product(s).
  • The shipping cost for the exchange or return will be at the customer's expense, except in cases where the product is defective or damaged during shipping.

Exchange Process:

  • Contact us via WhatsApp 0092 321 9400587 (Mon-Fri 10:00 AM to 05:00 PM) to initiate the exchange process.
  • Provide your order number and the reason for the exchange with image(s) or video(s) of Product(s).
  • We will confirm the exchange request and provide instructions for shipping the product back to us.
  • Once we receive the product and verify that it is in its original condition, we will ship the new product to you.

Return Process:

  • Contact us via WhatsApp 0092 321 9400587 (Mon-Fri 10:00 AM to 05:00 PM) to initiate the return process.
  • Provide your order number and the reason for the return with image(s) or video(s) of Product(s).
  • We will confirm the return request and provide instructions for shipping the product back to us.
  • Once we receive the product and verify that it is in its original condition, we will issue a refund to the original payment method used for the purchase.
  • Please note that we reserve the right to refuse any exchange or return request that does not meet the above conditions.

Nayyer Carpets may modify policies without prior notice, in order to provide improved services to our valued customers

If you have any questions or concerns about our exchange and return policy, please don’t hesitate to contact us via our Email (carpetsnayyer@gmail.com) or WhatsApp 0092 321 9400587 (Mon-Fri 10:00 AM to 05:00 PM).