Exchanges, Shipping & Delivery

For Exchanges Please Whatsapp at 0321-9400587 (11am to 5pm, Monday to Saturday)

We offer a hassle-free exchange policy. In case of an exchange, please leave us a whatsapp message regarding the issue (damaged product or wrongly delivered design/size) you have faced with the order you have received and a team member will be in touch to resolve the issue. You will be required to fill the exchange form (EXCHANGE FORM). To process the exchange, please notify the company within 3 days of receiving your order.

Exchange policy does not apply to used items, offers, sale or discounted. Please note, Nayyer Carpets does not entertain any returns or refunds. We do however, provide store credit if approved by the company.

General Shipping Information

All of our local orders are handled and delivered through Pakistan’s most trusted logistics companies with a wide delivery network for shipment purposes. We offer COD (Cash on Delivery) only for now.

Order Confirmation and Shipping

As soon as the order is placed, you receive an SMS/Email, please ensure you provide a valid mobile number & email address at the time of placing the order.

Delivery Time

Delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company. Please note that the delivery time varies based on the design and size availability of the order placed.

For items in stock, your order is dispatched in 1-3 business days of confirming the order and delivered by 5-6 business days. For out of stock design or size, delivery time will be communicated over phone/email address provided by our team member.

For urgent orders, please whatsapp us on +92321 9400587 and our team member will get back to you as soon as possible.

Kindly note there might be a delay during National holidays or any lockdown in the city/country.

PLEASE NOTE: Nayyer Carpets is free of any liability of damage caused during the shipment of the product as we ship through third parties.