How can I place an order?

  1. Visit https://shop.nayyerindustries.com.
  2. Browse the products and select the item(s) you wish to purchase.
  3. Add the item(s) to your shopping cart.
  4. Review your order and make any necessary changes.
  5. Check “I AGREE WITH THE TERMS AND CONDITIONS” and proceed to checkout.
  6. Select your shipping method and continue to payment options.
  7. Choose your preferred payment method and enter your shipping and billing details.
  8. Review your shipping and billing details and confirm your order.
  9. Shortly after placing your order, you will receive a call to confirm your order and a confirmation email.

How long will my order take to arrive?

A tracking ID will be provided so that you can keep track of your order. Delivery times may vary based on the selected option. Standard delivery takes 5-6 working days, Urgent takes 3-4 working days, and Lahore Express takes 1-2 working days.

Can I cancel my order?

You cannot cancel your order through the website. However, you can cancel your order when you receive a verification call from our Customer Service.

Do you take orders over a phone call or WhatsApp?

To ensure the accuracy of your order and protect your personal information, orders cannot be placed over a phone call or WhatsApp. Please visit our website to place your order.

How will I know the status of my order?

You can contact our customer service to know the status of your order.

I forgot to use my discount voucher. How can I use it now?

If you forgot to use your discount voucher during checkout, please contact our customer service team within 24 hours of placing your order. We may be able to apply the discount voucher to your order retroactively. Please note that this is subject to our terms and conditions.

What payment options are available?

You can select from the following payment options available at our online store:

  1. Cash on Delivery (For Pakistani clients only)
  2. Credit/Debit Card

What happens if my payment fails or payment is deducted but the order is not placed?

If your online payment fails or is deducted but your order is not placed, please contact our customer service department for assistance. Please note that for online payment options, we will only process your order once we have received the payment in our account.

Is it safe to pay with a credit/debit card?

Yes, it is safe to pay with a credit/debit card. We take the security and confidentiality of our customers' payment information very seriously. All credit card and debit card payments are processed over a secure encrypted connection, using the highest level of security measures.

Do I have to pay any taxes on the order I place?

No, all applicable taxes are included in the actual product price.

What is the delivery time duration?

Our delivery options include:

Standard Delivery: This is our free delivery option and typically takes between 5-6 working days to arrive.

Urgent Delivery: For those who need their orders sooner, we offer an Urgent Delivery option which typically takes 3-4 working days to arrive.

Express Delivery (Lahore Only): If you're located in Lahore, we also offer an Express Delivery option which typically takes just 1-2 working days to arrive.

For more information about our delivery options or to inquire about delivery to other locations, please contact us.

Do we have any outlets?

We do not currently have any physical outlets, as we are an online retailer. We have a self-pickup option only in Lahore. Please contact us on WhatsApp for more details.

When will new products or designs be available?

We are constantly adding new designs to our collection. Please follow our social media pages and subscribe to our newsletter to stay updated on our latest products and designs.

When will products be restocked?

We try to restock our popular products as quickly as possible, but this can vary depending on availability. Please check back regularly or sign up for restock notifications to stay updated.

What is the difference between woven and non-woven?

Woven products are made of threads on a loom, while non-woven products are made from synthetic fibers.

What is the backing of our products?

The backing of our products varies depending on the type of item. Our woven items typically feature a backing made of jute and polyester, while our non-woven products come with a non-slip TPR backing to prevent sliding. Additionally, our micro fur rugs have an anti-slip dot backing, and our mink rugs feature a PVC dot coating to keep them in place.

What type of overlock do we use?

We use a high-quality overlock stitching process to ensure the durability and longevity of our products.

Are our products handmade?

No, our products are not handmade. We utilize advanced technology and machinery to manufacture our products. This allows us to maintain consistent quality and efficiency while ensuring that our customers receive the best possible products.

Are our products washable?

As the wash ability of our products may vary depending on the type of item, we recommend referring to the care instructions that are provided with each product. These instructions will provide you with specific guidance on how to care for your item and ensure that it stays in the best possible condition.

How can I clean and maintain my rug?

We recommend vacuuming your rug regularly to prevent dust and dirt from settling into the fibers. If a spill occurs, blot the area with a clean, dye-free cloth.

What type of rugs will go with our interior?

The type of rugs that will go with your interior may vary depending on your personal preference and the overall style and color scheme of your interior. We recommend browsing our collection of rugs and consulting with our Customer Care for assistance.

Do we provide exchanges?

Our exchange policy covers products that are damaged, in the wrong size, or have a different color or design. If you encounter any of these issues, please notify us within 3 days of receiving your order via email or WhatsApp.

Why is there no refund policy?

We do not offer refunds once a purchase has been made. In case of products that are damaged, in the wrong size, or have a different color or design, we offer exchanges as per our Exchange & Return Policy. Please visit https://shop.nayyerindustries.com/pages/exchanges-shipping-delivery