Order Cancellation Policy

At Nayyer Industries, we understand that sometimes situations change, and you may need to cancel an order. Our order cancellation policy outlines the process and terms for canceling an order.

  1. Cancellation Timeframe

Customers have the option to cancel their orders within 24 hours of placing the order. Please note that we encourage you to act promptly if you wish to cancel your order to ensure a smooth process. For order cancellation please contact us at team at +92 321 9400587 (Pakistan) or +971 56 721 5732 (UAE) 10:00 AM to 04:00 PM Pakistan Standard Time Monday to Saturday during our operational hours, or you can email us at carpetsnayyer@gmail.com

  1. Refund Process

Upon order cancellation, refunds will be issued back to the original payment method used by the customer during the initial purchase. Refunds are typically processed within a reasonable timeframe; however, please allow for up to 45 working days for the refund transfer to be completed. The exact timeline for the refund to reflect in your account may vary depending on your financial institution or payment method.

  1. How to Cancel an Order

To initiate an order cancellation, please follow these steps:

  • Contact our customer support team as soon as possible by emailing carpetsnayyer@gmail.com or by calling +92 321 9400587 (Pakistan) or +971 56 721 5732 (UAE) 10:00 AM to 04:00 PM Pakistan Standard Time Monday to Saturday.
  • Provide your order details, including the order number and any relevant information.
  • Our customer support team will guide you through the cancellation process and address any questions or concerns you may have.
  1. Contacting Customer Support

If you have any questions, need assistance with order cancellation, or require further information, please do not hesitate to reach out to our customer support team. They are available during our operational hours and can be reached at carpetsnayyer@gmail.com or +92 321 9400587 (Pakistan) or +971 56 721 5732 (UAE).

  1. Exceptions

Please be aware that not all orders may be eligible for cancellation, especially if they have already entered the shipping or processing stages. Our customer support team will provide guidance and clarity regarding the specific order's eligibility for cancellation.

  1. Changes to Cancellation Policy

Nayyer Industries reserves the right to make changes to this order cancellation policy at any time. We will notify customers of any significant changes through our website or other communication channels.

We aim to provide a straightforward and transparent order cancellation process to ensure a positive shopping experience. If you have any questions or concerns, please do not hesitate to reach out to us. Thank you for choosing Nayyer Industries for your shopping needs.